The Leela Mumbai

A 5-Star Experience We arrived late at night. The hotel sent a car to pick us up. It was on time and spacious. At the hotel, people greeted us warmly, held the door for us and carried whatever bags we had, whether we came from the airport or a shopping spree. Our booking included 2 meals, breakfast and dinner/lunch. The buffet was generous and freshly made. Some food, such as pancakes, eggs, chicken tikka, naan bread were made on the spot. Everyone, especially Lokesh and Marshal, were attentive and constantly checked on us and made us feel welcomed. Our rooms were cleaned everyday. We had a couple of bottles of water waiting for us. House Keeping also dropped by a second time just incase we needed anything else, such as extra tissue boxes. A special thank you to Kevin who helped us in making our stay extra comfortable with the late check-out! It was important to me that my mother was comfortable before our trip. It was a lovely experience, thank you.

Fantastic. Great staff. Great food. So attentive

Amazing location! Just 1 stop away from the Mumbai International airport (CSMIA T2) with the brand new underground metro (M3). OR just a couple of stops more with the M3 to the CSMIA T1 (domestic) terminal. Super convienent! The staff at the Leela Mumbai are simply the best! They deserve a big thanks, for doing such a great job, and making us feel so at home! Especially Marshall at Citrus .. he made our dinners and breakfasts so fantastic, with such super awesome attention to detail! And the dinner + breakfast buffets were overwhelmingly tasty and bountiful! :) The pool was of a superb quality as well. We've stayed really quite often at this hotel .. and will continue to do so.

I have stayed at Leela many times. This time it was riddled with some very unfamiliar behaviour of the staff. Being very attentive to the male groups at breakfast time and not even asking if I wanted tea. I book the Royal Club Room. issues with room service. Airport pick up and so many other problems. Spoke with managers.I was offered a staggering £15 or so off ( which was my last room service bill) I mean, how cheap are you as a brand. Anyway, after been a loyal customer since 2015 I decided not to stay or recommend the hotel. My brother in law travelled in March after me. He booked Leela too upon my recommendation but swiftly cancelled and stayed at The Marriot. Every issue was logged and I spoke to managers and breakfast manager and what not. Looks like its no point. It was a terribly embarrassing stay. I travel twice a year to India. I would not choose Leela again. 10 years and you left it like this. Nobody cared for my complaints or concerns. No loyalty to customers.

Right from the start when you get out of your taxi you are greeted with a warm welcome. Your host at the desk books you into your room swiftly. Luckily we could check in early. Up to our room we went and there it was a pool side view with an amazing large bed and the best shower you could ask for. We booked half board. Amazing breakfast and dinner. Loads of choices. Eggs benedict, pancakes waffles made to order as well as the Indian speciality of cuisine. I have to say the lounge was the most eye catching of all and through the doors you exit to the pool which also had an amazing barbecue restaurant. The whole experience was amazing and the hotel is located right near the Metro which is easy commute to get around Mumbai.